Terms & Condition

1. INTRODUCTION

Welcome to RSV Global, a premier eCommerce platform providing quality products and services. By accessing, browsing, or using this platform, you acknowledge and agree to be bound by the terms and conditions mentioned below. These terms constitute a legally binding agreement between RSV Global and you. You are identified as a user (referred to as “you” or “user”) regarding your access and use of our platform.

If you do not agree to these terms, please do not access or use our services. RSV Global reserves the right to modify or update these terms at any time without prior notice. We encourage you to review this page regularly to stay informed of any updates. Your ongoing use of the platform following any changes indicates your agreement to the updated terms.

What You Should Know:

1. The terms cover your legal relationship with RSV Global.
2. Changes to these terms can be made without direct notice, so reviewing this page regularly is crucial.
3. Use of the platform is conditioned on acceptance of these terms.

2. Conditions of Use

1. User Account

When creating an account on RSV Global, you must provide accurate and current information. You are accountable for maintaining the confidentiality of your account credentials. Also for all activities that take place under your account. You agree to notify RSV Global immediately of any unauthorized access to your account or any other security breach.

RSV Global will not be liable for any loss or damage arising from your failure to maintain the security of your account. You are solely responsible for the activity that occurs on your account, even if it occurs without your knowledge or consent.

Key Points:

1. You are responsible for providing accurate account details and maintaining the confidentiality of your password.
2. Notify RSV Global immediately in case of any suspicious or unauthorized activity on your account.
3. You bear full responsibility for any actions taken under your account.

1. Intellectual Property

All content displayed on the RSV Global platform is the exclusive property of RSV Global or its content providers. Which are but not limited to text, graphics, logos, images, and software. This content is protected by copyright, trademark, and other intellectual property regulations. You should not copy, reproduce, modify, distribute, or create derivative works based on any content from the platform without express written permission from RSV Global. Unauthorized use of any RSV Global content may result in legal action.

Key Points:

• All platform content is owned by RSV Global or licensed from content providers.
• Copying or reproducing content without permission is strictly prohibited.
• Legal actions can be taken for unauthorized use.

1. Reviews, Comments, and Submissions

RSV Global may allow users to post reviews, comments, and other content. We must ensure that it is not illegal, obscene, defamatory, or infringing on the privacy of others. You agree that any submissions you make on the platform are your original work. You grant RSV Global a non-exclusive, royalty-free license to use, reproduce, and modify such content.

RSV Global reserves the right to monitor, edit, or remove any user submissions that violate these terms. User-submitted content is subject to moderation to ensure a safe and respectful environment.

Key Points:

• Reviews and comments must adhere to ethical and legal standards.
• By posting content, you grant RSV Global the right to use and modify it.
• RSV Global may remove content that violates its standards.

1. Risk of Loss

All items purchased from RSV Global are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you once we deliver the items to the carrier. RSV Global is not responsible for any delays, loss, or damage that occurs after the goods leave our facility.

In case of any issues with delivery, we encourage you to contact the carrier directly. However, RSV Global will provide assistance where applicable.

Key Points:

• Risk of loss transfers to you once items are handed over to the shipping carrier.
• RSV Global is not responsible for damage or loss during transit.
• You can contact RSV Global for help with shipping issues.

1. Product Descriptions

RSV Global strives to ensure that all product descriptions, images, and pricing are accurate. However, we do not warrant that product descriptions or any other content available on our platform are error-free.

If a product does not match its description, your can return it in unused condition, subject to our return policies.

Key Points:

• We make efforts to ensure product descriptions are accurate, but errors may occur.
• Returns for inaccurately described products are permitted.
• Check product details carefully before making purchases.

1. Limitation of Liability

RSV Global isn’t responsible for any direct, indirect, incidental, or consequential damages. that might come from using or not being able to use the platform, as much as the law allows, even if we have been informed about the potential for such damages.

Our responsibility is limited to the total amount paid for the specific product or service involved. This limitation applies regardless of the form of action or legal theory.

Key Points:

• RSV Global is not liable for any consequential or incidental damages.
• Our liability is limited to the amount paid for the product or service in question.

1. Termination

RSV Global reserves the right to terminate or suspend your account and access to the platform. Breaching any of these terms that is harmful to the interests of RSV Global, its users, or partners.

Termination of your account may result in the cancellation of any pending orders and the loss of access to your user data. In the event of account termination, you are still responsible for any outstanding payments.

Key Points:

• RSV Global can terminate your account for any breaches of the terms.
• Termination may result in the loss of access to your account and orders.
• You are still liable for any payments or obligations post-termination.

1. Third-Party Links

RSV Global’s platform may contain links to third-party websites. These links are provided for your convenience, and RSV Global does not endorse or assume any responsibility for the content or practices of these third-party websites.

You access these external websites at your own risk, and RSV Global is not liable for any damages or losses incurred by using such websites.

Key Points:

• Third-party links are provided for convenience and do not imply endorsement.
• RSV Global is not responsible for the content of linked sites.
• Accessing third-party sites is at your own risk.

1. Privacy

RSV Global values your privacy and is committed to protecting your personal information. Our collection, use, and sharing of your personal data are governed by our Privacy Policy, which is an integral part of these terms.

Check out the Privacy Policy to get a clear idea of how we collect, store, and use your information. By using our platform, you consent to the collection and use of your personal data as outlined in the Privacy Policy.

Key Points:

• We have explained in our Privacy Policy how we gather, keep, and utilize your personal information.
• By using the platform, you consent to our data collection and usage practices.

3. Pricing, Availability, and Order Processing

1. Pricing

All prices listed on RSV Global’s platform are in the Canadian currency and include taxes unless otherwise stated. Prices may change at any moment without any prior notice. While RSV Global strives to provide accurate pricing, errors may occur. In the event of an error, RSV Global reserves the right to cancel any orders placed at the incorrect price.

Any discounts or promotional offers are subject to their respective terms and conditions, and RSV Global reserves the right to alter or withdraw such offers without notice.

Key Points:

• Prices may change without prior notice.
• RSV Global reserves the right to cancel orders in case of pricing errors.
• Promotional offers are subject to change.

1. Availability

Products and services offered on RSV Global’s platform are subject to availability. While we make every effort to ensure the accuracy of stock levels, product availability may fluctuate due to demand. In the event that a product becomes unavailable after you have placed an order, RSV Global will notify you as soon as possible and offer an alternative or refund.

RSV Global reserves the right to limit quantities of certain items or restrict sales to certain regions or customers based on its discretion.

Key Points:

• Availability of products is subject to stock levels.
• Orders may be canceled or modified based on availability.
• Sales limitations may apply based on location or customer eligibility.

1. Order Processing

Once your order has been placed, RSV Global will process it within the standard time frame. Order processing times may vary depending on the product, and shipping times may be affected by factors outside of RSV Global’s control, including but not limited to carrier delays, customs clearance, and force majeure events.

After placing an order, you will receive a confirmation email with details of the order. RSV Global reserves the right to cancel orders due to errors in pricing, availability, or other unforeseen circumstances.

Key Points:

• Orders are processed promptly but may be affected by external factors.
• Confirmation emails are sent after orders are placed.
• RSV Global reserves the right to cancel orders for various reasons.

 

Privacy Policy

RSV Global is committed to protecting your personal information and ensuring your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, purchase products, or interact with our services. We aim to be transparent and clear in all our practices. By using our site and services, you consent to the practices described in this policy.

We want to provide an optimal shopping experience and continuously improve our services. That’s why RSV Global collects various information. We are committed to handling this data responsibly and with care.

1. Information We Collect

1. a) Personal Information

We collect personal information that identifies or relates to you as an individual. This occurs when you:

• Create an Account: When you register on our website, we collect your name, email address, and contact details to set up your user profile.
• Make Purchases: When you place an order, we collect your billing and shipping addresses. As well as payment information (such as credit card numbers). We also collect contact details to process and fulfill your purchase.
• Communicate with Us: We collect personal information when you contact customer service. This is applicable when you inquire about products, or interact with us through emails, social media, or phone calls. This information may include your name, email, order details, and any other information.
• Participate in Promotions: If you enter contests, promotions, or surveys, we may collect personal information. These include your name, email, and any other information required to administer the event.

1. b) Non-Personal Information

We also collect data that does not directly identify you but helps us improve your experience on our platform. This information is gathered automatically as you browse our website and includes:

• Device and Browser Data: Information about the device and browser you use to access our website (e.g., the type of browser, IP address, and operating system).
• Website Usage Data: We monitor how you navigate and interact with our website. Including the pages you visit, the time spent on the site, and your browsing patterns. This data helps us improve functionality and enhance user experience.
• Cookies and Tracking Technologies: We use cookies to track your interactions with our website. Cookies are small text files placed on your device. That helps us remember preferences, analyze trends, and serve relevant advertisements.

 

2. How We Use Your Information

RSV Global uses the information we collect for a variety of purposes. Your privacy is our priority, and we ensure that all data is handled securely and ethically.

1. a) Order Processing and Fulfillment

We use your personal information to process and fulfill your orders, including payment processing, shipping, and delivery. This information ensures that your products reach you in a timely and secure manner.

1. b) Enhancing Your Experience

We collect data to improve your user experience on our platform. This includes personalizing content, tailoring recommendations, and remembering your preferences. So that the next time you visit RSV Global, you have a more seamless shopping experience.

1. c) Customer Support

We use your contact details to provide customer support and address inquiries, complaints, or concerns. Our customer service team may access your order history or account information to resolve issues efficiently.

1. d) Marketing Communications

If you’ve opted in, we use your email address and other personal data to send you promotional content such as newsletters, offers, and product updates. You can unsubscribe from these communications at any time by following the “unsubscribe” link in our emails.

1. e) Fraud Prevention

We take security seriously. Your information is used to monitor for suspicious or fraudulent activity on your account or our website. This includes protecting against unauthorized transactions and ensuring the integrity of your purchases.

1. f) Legal Obligations

In certain situations, we may be required to retain or disclose your personal information to comply with legal requirements, such as tax reporting or responding to lawful requests by public authorities.

3. Data Protection and Security

RSV Global employs comprehensive security measures to safeguard your personal information against unauthorized access, disclosure, or alteration. We use industry-standard technologies, including:

• Encryption: Sensitive data, such as payment information, is encrypted using Secure Socket Layer (SSL) technology. This ensures that your financial information is transmitted securely over the internet.
• Secure Servers: We store your personal information on secure servers with restricted access to ensure the highest level of protection.
• Access Controls: Only authorized personnel with a legitimate business need have access to your personal data.

Despite our efforts, no online platform can guarantee complete security. We encourage you to take precautions, such as using strong passwords and securing your devices, when interacting with our website.

4. Sharing Your Information

RSV Global values your privacy and does not share your personal information with third parties except under specific circumstances.

1. a) Service Providers

We might share your information with reliable service providers who help us run our website and business effectively. These third-party providers include:

• Payment Processors: We utilize secure payment gateways to handle all transactions. Your payment information is encrypted and shared with payment processors to complete the purchase.
• Shipping Partners: We share your address and contact details with delivery companies to ensure your products reach you.

These service providers are bound by confidentiality agreements and are not permitted to use your information for any purpose other than providing the agreed-upon services.

1. b) Legal Obligations

We may disclose your information in response to legal obligations, such as court orders, subpoenas, or government requests, when required by law.

1. c) Business Transfers

In the event that RSV Global undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of the business transaction. We will notify you in advance of any such transfer and ensure that your information remains protected.

5. Cookies and Tracking Technologies 

Cookies are essential for enhancing your online experience. By using cookies, we can help us remember your preferences, so you don’t have to log in each time you visit. We use cookies to track how visitors interact with our website, helping us identify trends and improve site performance. Also, we may use cookies to deliver personalized ads based on your browsing habits and interests. You can adjust your cookie settings in your browser preferences. However, disabling cookies may impact your ability to use some features on our website. 

6. Your Rights

At RSV Global, we respect your privacy rights and offer ways to manage your personal information.

1. a) Access

You have the right to request access to the personal data we hold about you. We will provide you with a copy of this information in a portable format, upon request.

1. b) Correction

If you believe that any of your personal data is incorrect or incomplete, you have the right to request that we update or correct it.

1. c) Deletion

You have the option to request us to remove your personal data, keeping in mind that there may be specific legal or contractual requirements we need to follow. For example, we may need to retain information for tax or compliance purposes.

1. d) Marketing Preferences

You can opt out of receiving marketing communications from RSV Global at any time by adjusting your account settings or clicking the “unsubscribe” link in our emails 

7. Third-Party Links

Our Platform may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. These third-party sites have separate and independent privacy policies. We encourage you to read the privacy policies of every website you visit. The inclusion of links to third-party sites does not imply an endorsement, authorization, or representation of our affiliation with that third party.

8. Changes to Our Privacy Policy

We might revise our Privacy Policy occasionally to align with changes in our practices or for various operational, legal, or regulatory purposes.

We regularly review our Privacy Policy and may make changes to ensure it remains current with applicable privacy laws and our business operations.

If we make material changes to how we treat our users’ personal information, we will notify you through a notice on our Platform’s home page or via email to the primary email address specified in your account.

The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Platform and this Privacy Policy to check for any changes.

Your continued use of the Platform after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

9. Contact Information

 We welcome your questions, comments, and concerns about privacy. To contact us regarding this Privacy Policy or our privacy practices, please reach out to:

Email: info@rsv-global.com

Phone: +1 (416) 434-1071

FAQs

Registration

1.     How do I create an account on RSV Global? To create an account on RSV Global, click on the “Login/Register” button located at the top-middle corner of our website. Then select “My Account”. You’ll be asked to provide your email address, create a password, and fill in other basic information. Once completed, you’ll receive a confirmation email. Just click the link in the email to confirm your account, and you’re good to go!
2. Do I need an account to place an order?

Yes, having an account with RSV Global allows us to provide you with personalized services. That includes managing your orders more effectively and ensuring a smoother checkout process.

3. I forgot my password. How do I reset it?

If you’ve forgotten your password, click on the “Forgot Password?” link on the login page. Enter your registered email address, and we’ll send you a link to reset your password.

Product/Price/Promotion

1. How can I check if a product is in stock?

Each product page on RSV Global will indicate whether the item is in stock or out of stock. If a product is unavailable, you’ll also have the option to receive a notification when it becomes available again.

2. Are the prices on the website inclusive of taxes?

All product prices listed on RSV Global are exclusive of applicable taxes. Which will be calculated during the checkout process.

3. Do you offer discounts or promotions?

Yes! RSV Global frequently offers discounts, promotions, and seasonal sales. Subscribe to our newsletter or follow us on social media to stay updated on our latest deals and offers.

Ordering

1. How do I place an order?

Once you’ve selected the products you wish to purchase, click the “Add to Cart” button. After reviewing your cart, proceed to the checkout. You’ll be prompted to enter your shipping details, choose a payment method, and confirm your order. You will get an email with your order details as soon as it’s confirmed.

2. Can I cancel or modify my order after it’s placed?

Once your order is placed, you have a limited time to cancel or modify it. Please contact our customer service team as soon as possible for assistance. If your order has already been processed, it may not be possible to cancel or modify it. 

3. How can I track my order?

After your order is shipped, you’ll receive an email with a tracking number. You can use this number to track the status of your delivery on our website under the “Track Order” section.

Payment

1. What payment methods does RSV Global accept?

We accept a wide range of payment methods. Credit/Debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways.

2. Is it safe to use my credit/debit card on RSV Global?

Yes, we take your security very seriously. RSV Global uses industry-standard encryption technologies. That ensures your payment information is safe and secure.

3. Why was my payment declined?

There are several reasons why a payment may be declined, including insufficient funds, incorrect card details, or issues with your bank’s verification process. Please double-check the information you entered and try again. If the problem persists, contact your bank or card issuer for assistance.

4. Does RSV Global store my card details?

For security reasons, RSV Global does not store your card details. All payment information is processed securely by our payment gateways.

Delivery Related FAQs

Welcome to RSV Global’s Delivery FAQ page. We’ve compiled a list of the most common questions our customers ask about order delivery. If you can’t find the answer you’re looking for, please don’t hesitate to contact our customer support team.

Order Processing and Shipping

1. What should I do if my order is approved but hasn’t been shipped yet?

If your order is approved but hasn’t shipped, please allow up to 2 business days for processing. During peak seasons, this may take slightly longer. If it’s been more than 3 business days, please contact our customer support team with your order number for assistance.

2. How quickly can I get my order delivered?

Delivery times depend on your location and the selected shipping option. Typically, standard shipping takes 3-7 business days, while expedited shipping may take 1-3 business days. You can check the estimated delivery time at checkout or in the ‘My Orders’ section.

3. What are the standard shipping speeds and delivery charges?

Standard Shipping: 3-7 business days with a flat fee (calculated based on your location).

Expedited Shipping: 1-3 business days with higher fees for quicker delivery.

Shipping charges will be displayed at checkout. It depends on your delivery location and shipping method.

Tracking Your Order

1. How do I track my order?

To track your order:

•   Log into your RSV Global account
•   Go to ‘My Orders’
•   Click on the order you want to track
•   Click the ‘Track Order’ button to see real-time updates

You can also use the tracking number provided in your shipping confirmation email on our website or the carrier’s website.

2. Why can’t I track my order even though it has been shipped?

There might be a slight delay between when your order ships and when tracking information becomes available. Please allow up to 24 hours after receiving your shipping confirmation for tracking to activate. If you still can’t track your order after this time, please contact our customer support.

3. What do the different order statuses in ‘My Orders’ mean?

Pending: Order received, payment not yet processed. Processing: Payment approved, order being prepared. Shipped: Order has left our warehouse. Out for Delivery: Order is on its way to you. Delivered: Order has been delivered. Canceled: Order has been canceled.

4. My order has reached the nearest delivery hub, but why isn’t it out for delivery yet?

Orders typically spend 1-2 days at the local delivery hub for sorting and scheduling. If it’s been more than 2 days, there might be a delay due to high volume or local issues. If this keeps happening, just reach out to our support team.

Delivery Process

1. How will my order be delivered?

We use trusted courier partners to deliver your orders. The specific carrier depends on your location and the shipping method you chose. You’ll receive the carrier’s information in your shipping confirmation email.

2.If I can’t pick up my order on the first attempt, will there be a second attempt?

Yes, our carriers typically attempt delivery three times. After the first unsuccessful attempt, you’ll receive a notification. It will provide instructions on how to reschedule or pick up your package.

3. When will I get my order once its status changes to ‘Out for Delivery’?

Once your order is ‘Out for Delivery’, you should receive it the same day. Delivery times vary, but most deliveries occur between 9 AM and 7 PM local time.

4.   What’s the reason I got a new delivery date for my order on the same day it was originally scheduled to deliver?

Occasionally, circumstances like weather conditions, traffic, or high delivery volumes can cause delays. We always strive to keep you updated with the most accurate delivery information.

5. What if I miss my RSV Global order delivery?

If you miss a delivery, the carrier will leave a notice with instructions on how to reschedule or collect your package. You can also track your order online and choose alternative delivery options if available.

6. If I miss a delivery attempt, when can I expect to receive my order?

After a missed delivery, you can usually reschedule for the next business day or choose to pick up your package from a local depot. The exact timing depends on the carrier and your preferences.

7. The delivery of my order is delayed. What should I do?

If your delivery is delayed:

•   Check your order status in your account
•   Verify the estimated delivery date
•   If it’s past the estimated date, contact our customer support with your order number for assistance

 

8. My order shows as delivered, but I haven’t received the package. What should I do?

If this happens:

•   Check with family members or neighbors who might have accepted the package
•   Look around your property for safe drop-off locations
•   If you can’t locate the package, contact our customer support immediately with your order details

 

9. Why was my order not delivered/delivery attempt unsuccessful?

Common reasons include:

•   No one was available to receive the package
•   Incorrect address information
•   Weather or traffic issues
•   The delivery location was inaccessible

Check your tracking information for specific details about why delivery was unsuccessful.

Package Handling

1. Is it possible for me to accept the shipment after opening and checking the contents?

For hygiene and security reasons, we don’t recommend opening packages before accepting them. However, you can refuse the delivery if the package appears damaged. If you accept the package and find issues with the contents, please contact our customer support within 24 hours.

2. What steps should I take if I discover that the package is open or has been tampered with upon delivery?

If you notice any signs of tampering or damage:

•   Document the condition with photos
•   Refuse the delivery if possible
•       If you’ve already accepted it, contact our customer support immediately with your order number and photos

3. Why did the delivery executive refuse to pick up my product?

Delivery executives may refuse pickup if:

•   The item isn’t properly packaged
•   The return window has expired
•   The pickup address doesn’t match our records

Always ensure you’re following our return policy guidelines when requesting a pickup.

Additional Information

1. Can my order be prioritized or delivered faster?

We process all orders as quickly as possible. If you need your order urgently, choose express shipping at checkout. We can’t prioritize orders once they’ve been placed, but we’re always working to improve our delivery times.

2. How do I track my order details?

You can track your order details by: 

•   Logging into your RSV Global account
•   Navigating to ‘My Orders’
•   Clicking on the specific order

Viewing all relevant details including status, estimated delivery date, and tracking information

 

Remember, we’re here to help ensure you have the best possible shopping experience with RSV Global. If you have any questions not covered in this FAQ, please don’t hesitate to reach out to our dedicated customer support team.