FAQs
Registration
To create an account on RSV Global, click on the “Login/Register” button located at the top-middle corner of our website. Then select “My Account”. You’ll be asked to provide your email address, create a password, and fill in other basic information. Once completed, you’ll receive a confirmation email. Just click the link in the email to confirm your account, and you’re good to go!
Yes, having an account with RSV Global allows us to provide you with personalized services. That includes managing your orders more effectively and ensuring a smoother checkout process.
If you’ve forgotten your password, click on the “Forgot Password?” link on the login page. Enter your registered email address, and we’ll send you a link to reset your password.
Product/Price/Promotion
Each product page on RSV Global will indicate whether the item is in stock or out of stock. If a product is unavailable, you’ll also have the option to receive a notification when it becomes available again.
All product prices listed on RSV Global are exclusive of applicable taxes. Which will be calculated during the checkout process.
Yes! RSV Global frequently offers discounts, promotions, and seasonal sales. Subscribe to our newsletter or follow us on social media to stay updated on our latest deals and offers.
Ordering
Once you’ve selected the products you wish to purchase, click the “Add to Cart” button. After reviewing your cart, proceed to the checkout. You’ll be prompted to enter your shipping details, choose a payment method, and confirm your order. You will get an email with your order details as soon as it’s confirmed.
Once your order is placed, you have a limited time to cancel or modify it. Please contact our customer service team as soon as possible for assistance. If your order has already been processed, it may not be possible to cancel or modify it.
After your order is shipped, you’ll receive an email with a tracking number. You can use this number to track the status of your delivery on our website under the “Track Order” section.
Payment
We accept a wide range of payment methods. Credit/Debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways.
Yes, we take your security very seriously. RSV Global uses industry-standard encryption technologies. That ensures your payment information is safe and secure.
There are several reasons why a payment may be declined, including insufficient funds, incorrect card details, or issues with your bank’s verification process. Please double-check the information you entered and try again. If the problem persists, contact your bank or card issuer for assistance.
For security reasons, RSV Global does not store your card details. All payment information is processed securely by our payment gateways.