Delivery Related FAQs
Welcome to RSV Global’s Delivery FAQ page. We’ve compiled a list of the most common questions our customers ask about order delivery. If you can’t find the answer you’re looking for, please don’t hesitate to contact our customer support team.
Order Processing and Shipping
If your order is approved but hasn’t shipped, please allow up to 2 business days for processing. During peak seasons, this may take slightly longer. If it’s been more than 3 business days, please contact our customer support team with your order number for assistance.
Delivery times depend on your location and the selected shipping option. Typically, standard shipping takes 3-7 business days, while expedited shipping may take 1-3 business days. You can check the estimated delivery time at checkout or in the ‘My Orders’ section.
Standard Shipping: 3-7 business days with a flat fee (calculated based on your location).
Expedited Shipping: 1-3 business days with higher fees for quicker delivery.
Shipping charges will be displayed at checkout. It depends on your delivery location and shipping method.
Expedited Shipping: 1-3 business days with higher fees for quicker delivery.
Shipping charges will be displayed at checkout. It depends on your delivery location and shipping method.
Tracking Your Order
To track your order:
- Log into your RSV Global account
- Go to ‘My Orders’
- Click on the order you want to track
- Click the ‘Track Order’ button to see real-time updates
You can also use the tracking number provided in your shipping confirmation email on our website or the carrier’s website.
There might be a slight delay between when your order ships and when tracking information becomes available. Please allow up to 24 hours after receiving your shipping confirmation for tracking to activate. If you still can’t track your order after this time, please contact our customer support.
Pending: Order received, payment not yet processed. Processing: Payment approved, order being prepared. Shipped: Order has left our warehouse. Out for Delivery: Order is on its way to you. Delivered: Order has been delivered. Canceled: Order has been canceled.
Orders typically spend 1-2 days at the local delivery hub for sorting and scheduling. If it’s been more than 2 days, there might be a delay due to high volume or local issues. If this keeps happening, just reach out to our support team.
Delivery Process
We use trusted courier partners to deliver your orders. The specific carrier depends on your location and the shipping method you chose. You’ll receive the carrier’s information in your shipping confirmation email.
Yes, our carriers typically attempt delivery three times. After the first unsuccessful attempt, you’ll receive a notification. It will provide instructions on how to reschedule or pick up your package.
Once your order is ‘Out for Delivery’, you should receive it the same day. Delivery times vary, but most deliveries occur between 9 AM and 7 PM local time.
Occasionally, circumstances like weather conditions, traffic, or high delivery volumes can cause delays. We always strive to keep you updated with the most accurate delivery information.
If you miss a delivery, the carrier will leave a notice with instructions on how to reschedule or collect your package. You can also track your order online and choose alternative delivery options if available.
After a missed delivery, you can usually reschedule for the next business day or choose to pick up your package from a local depot. The exact timing depends on the carrier and your preferences.
If your delivery is delayed:
- Check your order status in your account
- Verify the estimated delivery date
- If it’s past the estimated date, contact our customer support with your order number for assistance
If this happens:
- Check with family members or neighbors who might have accepted the package
- Look around your property for safe drop-off locations
- If you can’t locate the package, contact our customer support immediately with your order details
Common reasons include:
- No one was available to receive the package
- Incorrect address information
- Weather or traffic issues
- The delivery location was inaccessible
Check your tracking information for specific details about why delivery was unsuccessful.
Package Handling
For hygiene and security reasons, we don’t recommend opening packages before accepting them. However, you can refuse the delivery if the package appears damaged. If you accept the package and find issues with the contents, please contact our customer support within 24 hours.
If you notice any signs of tampering or damage:
- Document the condition with photos
- Refuse the delivery if possible
- If you’ve already accepted it, contact our customer support immediately with your order number and photos
Delivery executives may refuse pickup if:
- The item isn’t properly packaged
- The return window has expired
- The pickup address doesn’t match our records
Always ensure you’re following our return policy guidelines when requesting a pickup.
Additional Information
We process all orders as quickly as possible. If you need your order urgently, choose express shipping at checkout. We can’t prioritize orders once they’ve been placed, but we’re always working to improve our delivery times.
You can track your order details by:
- Logging into your RSV Global account
- Navigating to ‘My Orders’
- Clicking on the specific order
Viewing all relevant details including status, estimated delivery date, and tracking information
Remember, we’re here to help ensure you have the best possible shopping experience with RSV Global. If you have any questions not covered in this FAQ, please don’t hesitate to reach out to our dedicated customer support team.